Popular topics
Holiday shipping
November and December is the busiest time of year for Woxer.
To receive your Woxer by December 24th, please place your order before the following holiday shipping cutoff times:
- Economy shipping: Place your order by December 13th at 8:59 am EST.
- Standard shipping: Place your order by December 17th at 8:59 am EST.
- Express shipping: Order by December 18th at 8:59 am EST.
- International shipping: Please place your order by December 8th at 8:59 am EST.
Adhering to these dates gives your gifts the best chance to arrive on time.
Thank you for shopping Woxer this festive season!
Holiday sales & discount codes
Cozy up for the holidays and snag incredible deals while they last!
Important: Discounts cannot be applied retroactively or in advance, so make sure to place your order during the promotion period. We will not make an exceptions.
Black Friday Sale Terms & Conditions:
- Sale prices are clearly marked on the site, with discounts automatically applied at checkout.
- Discounts cannot be applied to previous purchases.
- Offers may be modified or discontinued at any time without prior notice.
- All offers are subject to availability and apply only to select styles and available stock.
- Please note that all Daily Deals, Mystery Deals, Final Sale and Post Purchase Deals are final sale.
Do holiday orders come with gift wrap?
Your Woxer may arrive in some festive packaging during the holiday season, but it’s not intended to be gift wrapping. If you place multiple orders, they might be bundled together in one package, which may not be ideal for gift giving.
Unfortunately, we can't offer extra packaging materials for wrapping gifts at the moment. But here's some good news: we're working on introducing gift-wrapping and discreet packaging options soon.
Thanks for your understanding, and stay tuned for these exciting updates!
Size chart
100% Love Guarantee
Shop with full peace of mind. We’re proud to offer a generous Fall in Love Guarantee: if it’s your first Woxer order or your first time trying a new style and you aren’t 100% in love, simply send it back to us within 180 days of delivery.
Start a return
The Process:
- Initiate Return: Within 180 days of delivery, initiate your return through our easy online portal, powered by Loop Returns.
- Select Return Method: Choose between returning the item for a refund, exchange, or store credit. Loop Returns will guide you through the process.
- Prepare Item: Package your item securely, using the original packaging if possible, to reduce waste.
- Print Label: Print the pre-paid return shipping label provided by Loop Returns.
- Ship Item: Drop off the package at your nearest carrier location. Loop Returns ensures efficient and environmentally friendly shipping methods.
- Receive Confirmation: Once we receive the item, you’ll get a confirmation email. We aim to process refunds, exchanges, or store credits quickly.
- Sustainable Disposal: Returned items are assessed for reuse or recycling, minimizing environmental impact and promoting sustainability.
By partnering with Loop Returns and offering a generous 180-day return policy, we ensure a smooth, sustainable, and customer-friendly return experience. Please note that Woxer reserves the right to refuse a refund or exchange.
🌐 International Returns
👉 CLICK HERE TO START A RETURN You may also return the items by purchasing your own return label using a carrier of your choice. Refunds will only be issued once the items are received by our warehouse team.
Send your return/exchange and order number to:
Woxer
6340 NE 4th Court
Miami, FL 33138
Please ensure you obtain a drop-off receipt when returning your item so we can track and verify its arrival at our return center. Without proof of delivery, we cannot issue a refund if we are unable to locate and confirm the receipt of your item.
Please note we are not responsible for any lost, damaged, and or delayed returns. Only a successful delivery of your order will prompt a refund. We recommend you purchase additional insurance for your return in the event that your package is lost. Woxer is not liable for any issues your return encounters with the shipping carriers.
Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. We are not responsible for any change in exchange rates and do not refund any fees associated with such charges.
What is your return policy?
If it’s your first Woxer order or your first time trying a new style and you aren’t 100% in love, send it back to us within 180 days of delivery. Mystery Pack and Gift Cards are final sale.
How do I know what style is best for me?
Flex
Meet Flex
Meet Flex. Made for action. Made to sweat. The first ever athletic boxer briefs.
Styles offered:
•Baller Flex: 5-inch inseam active underwear
•Biker Flex: 9-inch inseam active underwear
•Boss Flex: Sports bra with built-in support
With a silhouette similar to the Woxer core offerings in modal, the line features a lightweight fabric that won't weigh you down, sweat-wicking properties to keep you dry, a supportive design to enhance your performance, and active-inspired recycled poly fabric for a sustainable choice.
Flex is here for shooting hoops, scoring goals, and crushing that workout — no sweat! As the perfect durable, supportive, and comfortable active underwear for high-impact activity, it’s everything college and professional athletes have been asking for.
What is the difference between Flex’s fabric and the core modal fabric?
Flex Fit & Support
•Boss Flex: Medium-high support, depending on the wearer’s bust size
•Baller Flex: Medium compression .
•Biker Flex: Medium compression .
For comparison, the other core modal products are light compression. For bras, Boss 2.0 offers light to medium support. Boss Flex is medium-high support. If you are in between sizes, size down for a snug feeling and support. Size up if you are looking for comfort. Click here to see the size chart100% Love Guarantee
Shop with full peace of mind. We’re proud to offer a generous Fall in Love Guarantee: if it’s your first Woxer order or your first time trying a new style and you aren’t 100% in love, simply send it back to us within 180 days of delivery.
Material & Construction
•88% recycled polyester, 12% spandex.
•Gusset is 97% organic cotton and 3% spandex .
•Triple layered front panel with Power Mesh for support and nipple coverage.
•Center seam in the back for support.
•Jacquard waistband adds support and longevity.
Organic Cotton Gusset– with an organic cotton V and internal leg gusset, Flex is highly breathable and hygienic.Flex Use Cases
• Athletic activity and spontaneous workouts
• Wearing under garments for secure thigh compression
• Travel — it’s lightweight, easy to wash and fast to dry
How to Wear Flex
• Under/paired with active apparel for sports, yoga or the gym
• Under dresses: the smooth fabric allows skirts to slide and move without friction. The organic cotton gusset increases outfit functionality and secure movement
• With tight pants: the fabric is soft and thin enough to fit easily under close-fitting trousers
• Note that Flex is intended to be worn as underwear, not outerwear. It is sheer enough that skin may show through when the wearer bends over.
Orders
Processing times
We're hustling behind the scenes to get your Woxer to you ASAP!
Once payment and stock is confirmed, our team will start packing your order:
- Orders placed between Monday and Friday are shipped within 3-5 business days.
- For Friday - Sunday orders, hang tight. We need 3-5 business days from Monday to get your Woxer out the door.
Order tracking
Once we've sent your Woxer off into the world, we'll send you an email with all the tracking details. You can track your order here
Placing multiple orders in one day?Nice! We’ll send you a separate email confirmation for each order — but we’ll bundle all your orders together to ship in one parcel, with the same tracking number.
Keep an eye on your inbox for those tracking deets!
Taxes
Taxes will be added to your order according to the laws of your shipping destination. This keeps everything above board and accounted for.
Please note: the tax amount you see at checkout is an estimate. It might not match the final tally exactly because tax rates can vary based on the origin and destination of your purchase.
Payment options
Credit Cards:
We accept Visa, MasterCard, American Express, and Discover cards and installment plans. Your card will be charged as soon as your order is placed.
PayPal:
Opting for PayPal at checkout will take you to the PayPal site. Log in, review your order, and click ‘Pay Now.' Once the transaction is complete, you'll return to woxer.com.
Pay in installments with Afterpay and Shop Pay:
Just a heads up, the approval for any payment plan or installment isn't in our hands—it's up to the payment provider. If you apply and get declined, you'll need to reach out to Afterpay or Shop Pay directly for more details.
Afterpay:
During checkout, select Afterpay as your payment method. You'll be directed to the Afterpay website to register and provide your payment details. If you're already an Afterpay user, simply log in to your account and complete your order.
Shop Pay:
With Shop Pay, you have the option to pay in full upfront or in installments over time.
Updating orders & shipping address
Sorry, once your order is placed, we are unable to make any changes to the contents or shipping address. We can only ship to the address entered at checkout.
If you wish to add an extra item, please place a new order.
Order cancellations
Once your order’s in, we can’t change or cancel it.
During busy times, we may have to cancel your order if inventory runs out. But no worries, we'll refund you ASAP.
If your order does get canceled, please reach out to our Customer Service team at hello@woxer.com for further help.
Can I request discreet packaging for my order?
Holiday sales & discount codes
Cozy up for the holidays and snag incredible deals while they last!
Important: Discounts cannot be applied retroactively or in advance, so make sure to place your order during the promotion period. We will not make an exceptions.
Black Friday Sale Terms & Conditions:
- Sale prices are clearly marked on the site, with discounts automatically applied at checkout.
- Discounts cannot be applied to previous purchases.
- Offers may be modified or discontinued at any time without prior notice.
- All offers are subject to availability and apply only to select styles and available stock.
- Please note that all Daily Deals, Mystery Deals, Final Sale and Post Purchase Deals are final sale.
Holiday shipping
November and December is the busiest time of year for Woxer.
To receive your Woxer by December 24th, please place your order before the following holiday shipping cutoff times:
- Economy shipping: Place your order by December 13th at 8:59 am EST.
- Standard shipping: Place your order by December 17th at 8:59 am EST.
- Express shipping: Order by December 18th at 8:59 am EST.
- International shipping: Please place your order by December 8th at 8:59 am EST.
Adhering to these dates gives your gifts the best chance to arrive on time.
Thank you for shopping Woxer this festive season!
Do holiday orders come with gift wrap?
Your Woxer may arrive in some festive packaging during the holiday season, but it’s not intended to be gift wrapping. If you place multiple orders, they might be bundled together in one package, which may not be ideal for gift giving.
Unfortunately, we can't offer extra packaging materials for wrapping gifts at the moment. But here's some good news: we're working on introducing gift-wrapping and discreet packaging options soon.
Thanks for your understanding, and stay tuned for these exciting updates!
Subscription
What are the perks of being a comfort club subscriber?
Being a Woxer Comfort Club subscriber is like having a VIP pass to the comfiest club in town.
25% off, always: Enjoy 25% off every item that ships with your subscription. That's better than most Black Friday deals, and it's yours year-round.
First dibs on limited releases: Be the first to know about our latest drops. Snag your favorite styles before they're gone for good!
Pick your colors: Log in three days before your order and pick your preferred color and style. Or let us pick something out for you, based on your previous color and sizing orders.
Subscriber-only styles: Get first access to extra-special, limited-edition prints designed for Comfort Club subscribers.
Ship anytime: Can’t wait for your Woxer? No need to wait until next month! Hit "ship now" for each active subscription and we’ll send your goodies ASAP.
Free shipping: Free US Shipping. Always.
Your comfort, your rules: Swap your colors, lengths, and sizes hassle-free. Skip or cancel anytime. This is your subscription, your way.
👉 For the best prices, the quickest shipping, and the earliest access to the newest designs, subscribe to the Woxer Comfort Club now!
How can I log into my subscription?
You can access your online subscription any time!
You will need to create an account first — or use our password-less login. Please note that having a subscription does not mean you have an account.
Create an account in one simple step:
Click the link below to create your account. Make sure to use the same email address you made your purchase with.👉 Create your account using this link
Already have an account, but forgot your password?
You can reset your password using the link below and clicking on “forgot your password”.👉 Forgot your password
If you know your credentials and would like to login, click on this link:👉 Login to your account
Boost your comfort club bag - adding a one-time item
Sometimes you need more undies, and we get it! Add-ons are the answer– and you still snag that sweet 25% discount for all of it!
Adding a one-time item:
👉 From your dashboard:
Log in.
Click on "ADD PRODUCTS" or "QUICK ADDS" a pop up window will appear, select your choices and leave the box "Add this item to all future boxes" unselected. "You can also add them by scrolling down and shopping under "YOU MAY ALSO LIKE". Toss in as many one-time delights as your heart desires!
👉 From our product pages:
Log in.
Browse the site, pick your faves.
Click "Add to my subscription box" and choose "ship once | remove anytime."
🚀 Speedy subscription magic! Want your Woxer ASAP? Hit "SHIP NOW" after logging in. If the button plays hard to get, click "MANAGE" and set your preferences. Wait patiently, and once you see "Wahoo! Your order has been placed," you're golden!
Attention: It may take up to 30 seconds for our system to create your updated order. Please wait for your order to process and do not leave this tab. Once successfully created you will get a "Wahoo! Your order has been placed" message on your screen.
What if I want to receive my subscription sooner?
If you want your subscription items earlier, all you have to do is login to your account and click on “SHIP NOW”. Note if you have not selected the colors you want, you will have to do that first. Wait for the pop-up screen to appear then select "SHIP NOW" once more then wait for all items to complete for your order to be created. If you have multiple subscriptions and would like them all shipped, you need to click “SHIP NOW” for each of them. Your next order date will now be 30 days from the day you clicked on ship now.
Attention: It may take up to 30 seconds for our system to create your order. Please wait for your order to process and do not leave this tab. Once successfully created you will get a "YOUR ORDER IS READY" message on your screen.
If your “SHIP NOW” button is grayed out, you need to click on “MANAGE” and select your color, size, and style.
How do I select my underwear?
You can change the color of your subscription every month at anytime in 3 simple steps:
- Login to your account.
- Scroll down to your subscription box and click “PICK A COLOR” next to the item you need to change.
- Select your color and click “SAVE CHANGES”
Here's a visual example:
First, make sure you are logged in. Once logged in click manage
Then, select the style, size and color you want and click on save changes
Congratulations! You selected your underwear.
How to add a one-time add-on to your monthly box:Add-ons ship with your Subscription Box as a one time order, and are not recurring (they are only charged once?.
1. Login to the account and scroll through the products. Once you find the one you like, click “ONE-TIME ADD”
2. Select the type of product (top or bottoms), style, size and color and click on "Add Once"
3. Our team will reserve the item to go out with your next subscription. You’ll be able to see the one-time add at the bottom of the subscription dashboard.
Need help? Email us, hello@woxer.com.
How do I swap a pair?
Swapping a pair is extremely easy! You can swap styles, sizes, and colors.
In order to swap a pair, all you have to do is follow these simple steps. If you have multiple subscriptions and you would like to swap them all, you need to do it individually.
- Click "EDIT" next to the item you wish to edit.
- A pop-up window will appear, select your edits then click on "SAVE CHANGES".
- To swap the style click on "WANT TO SWITCH FOR ANOTHER STYLE?" then select your preferences and click on "SAVE CHANGES"..
Congratulations, you'll now receive your new item!
Here's a video tutorial in case you need more help.
How do you choose the color I'll receive?
You always have the option of logging into your account and selecting the color that is sent to you. If you do not login and select a color 3 days before your ship date, our team will select a color from our latest collection.
We’ll look at your subscription history to ensure we don’t repeat colors. However, we will never change the style or size. If you want a new style or size, please login and make the change.
Want to select your own items? Here's our guide.
Can I skip my subscription for the month?
Definitely! In order to skip a month all you have to do is follow these 2 easy steps. If you have multiple subscriptions, you need to do it individually for each one.
- Click "SKIP THIS BOX" below your subscription box
- A pop up screen will appear, then click on "SKIP" and let the changes load.
Voila! You won't be charged for this month.
Here's a video tutorial in case you need more help.
Once you skip your subscription, any color you previously reserved will no longer be reserved. If you want to reserve a color, please re-select it before the next month. If you change your mind and need new underwear sooner, login and click "ship now".
How do I update or change my payment method?
Update your payment method in two simple steps:
- Under your subscription box, you'll see a payment method. Click "EDIT", you will then be emailed a link to the email associated with your account. Once you get that email (note if you do not see it check your spam and trash folder for the email with subject line "Update your payment method for Woxer" and click on "view payment information". A new page will load, fill out the entires then click on "UPDATE CARD".
That's it! You've updated your credit card.
Here's a video tutorial in case you need more help.
How to update my shipping information
To change your address, follow these steps:
- Login to your account
- Find the subscription address you wish to update, click on "EDIT"
- Enter your new address and click on "SAVE CHANGES"
All done! Your next Woxer will arrive at the updated address.
How do I cancel my subscription?
You can cancel your subscription at any time, right on your subscription portal. Simply log into your account. Getting too many pairs? Email us at hello@woxer.com.
Cancel in 3 easy steps:
*If you have multiple Subscription Boxes, you will need to cancel each one individually.
- Find the item(s) you want to cancel then click on "CANCEL SUBSCRIPTION"
Don't forget once you delete your subscription, you lose all your membership perks — including 25% off our entire store!
How do I remove only one item from my subscription?
To decrease the number of Woxer subscriptions while still keeping one or a few, follow these steps:
- Login to your account at https://woxer.com/account/login.
- Locate the item you need removed and click on "EDIT"
- A page pop-up will appear and then click on "Cancel Subscription”
Repeat this process until you have the desired number of subscriptions.
Shipping
Where can I find my tracking number?
You'll get a shipping confirmation and tracking number from noreply@order.woxer.com once your order's left our warehouse. Heads up: tracking links usually take 48-72 business hours to generate.
If you can't see the email, check your spam or trash. Still can't find it? Reach out to us via chat or email at hello@woxer.com.
How much does shipping cost?
Free shipping & returns on all U.S. orders
Canada: Free shipping with orders over $99.
Rest of the world: Free shipping with orders over $150.
Amounts to qualify for free shipping are displayed in USD
Keep in mind international orders get fees applied at check out, so there are no surprises at check out. .
Starting October 2023: U.S. orders will have mandatory taxes applied at checkout
Where do you ship?
We ship everywhere in the world, including P.O. Boxes and military locations.
International orders are shipped using a variety of optimized carriers. Rates and options are calculated at checkout.
Taxes and custom fees
International Orders
All international orders may be subject to import taxes and other fees charged by the local customs authority. Woxer has no control over these fees and will not cover or reimburse costs assigned by your location.
Sales tax and duties are applied by your country for purchases from the U.S. If your local customs authority is unable to contact you to collect the taxes and duties due on your purchase and the item is returned to us, you will not be eligible for a refund of the shipping fees.
U.S. Orders
Mandatory U.S. taxes will be assigned to U.S. orders starting October 23.
The following five states are tax exempt:
- Minnesota
- New Jersey
- Pennsylvania
- Vermont
- Delaware
Do you offer gift wrapping or discreet packaging?
At the moment, we do not offer gift or discreet wrapping, but it's a feature we are looking to offer in the future. For now, please ensure you choose a delivery location where you are comfortable receiving your order.
During the holiday season, our shipping materials may have seasonal designs, but they aren't meant for gift wrapping. Multiple orders may be merged and shipped together in a single package, thus making them unsuitable for gift wrapping. We cannot provide extra packaging materials for gift-giving.
How fast do you process orders?
We're hustling behind the scenes to get your Woxer to you ASAP!
Once payment and stock are confirmed, our team will start packing your order:
- Orders placed between Monday and Friday are shipped within 3-5 business days.
- For orders placed between Friday and Sunday, please allow 3-5 business days from Monday for processing.
You will receive an email notification with your tracking information when your order is shipped.
We cannot make guarantees on delivery dates for international orders.
International Shipping
Shipping times vary depending on the destination. During the checkout process, you will be provided with an estimated delivery date based on your selected shipping method and destination.
Orders placed by 1 PM EST Thursday will ship that day and will fulfill Monday.
Orders placed by 1 PM EST Friday will ship that day and will fulfill Tuesday.
Order placed after 1 PM EST Friday through the weekend will fulfill Wednesday.
Free shipping & returns on all U.S. orders.
Canada: Free shipping with orders over $99.
Rest of the world: Free shipping with orders over $150.
Amounts to qualify for free shipping are displayed in USD
Keep in mind international orders get fees applied at check out, so there are no surprises at check out. .
Starting October 2023: U.S. orders will have mandatory taxes applied at checkout
International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page. Please note shipping times vary depending on destination and shipping method selected.
During the checkout process, you will be provided with shipping rates, which will include any applicable duties and taxes to be paid at checkout. Customers are responsible for any applicable customs fees or taxes. To create the best delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.
For orders going to the United Kingdom & European Union all prices shown are inclusive of import duties and taxes.For all other countries, duties & taxes will be automatically calculated and displayed during checkout.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status. At any time, if you have a shipping-related question you can reach out via your tracking page. Email: hello@woxer.com for more info.
Do you ship internationally?
International shipping is currently available worldwide. Shipping rates for international orders will be calculated at checkout.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties, and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping, and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Woxer tracking page.
When will I receive my order?
We want you to receive your order as fast as possible! International orders are typically delivered within 6 -11 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
Please see typical transit times by country below: Canada – 7-9 business days United Kingdom – 6-8 business days Europe – 8-10 business days Australia – 9-11 business days New Zealand – 9-11 business days Rest of World – 9-11 business days
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping-related question, you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.
What if my order gets lost?
After your order has shipped, please contact your carrier for any issues with delays or package theft. Check your order confirmation email to see which carrier is handling your package.
Woxer is not liable to replace or refund orders due to loss or theft if they are scanned as delivered by our carriers.
If your order is delayed, past the estimated delivery date, missing, or marked delivered but you did not receive it, contact the shipping carrier immediately and allow 3-4 business days for an update from them.
If your order is confirmed lost or damaged in transit by the carrier, please email us at hello@woxer.com.
How long until my order arrives?
U.S. Delivery
Method | Cost | Speed |
---|---|---|
Standard Shipping | Free | 5-10 business days |
Express Shipping | $15 | 2- 3 business days |
U.S. Territories and APO/DPO sites
Orders shipped to Alaska, Hawaii, and Puerto Rico are estimated to arrive within 10 business days.
Orders shipped to Guam and APO/FPO addresses are estimated to arrive within 10 business days.
Subscriptions
Subscriptions renew monthly and will ship under the standard policy.
International Delivery
Market | Cost | Transit Times |
---|---|---|
Canada | Free on orders over $135 CAD | 7-9 business days |
United Kingdom | Free on orders over £150 GBP | 6-8 business days |
Europe | Free on orders over €140 EUR | 8-10 business days |
Australia | Free on orders over $230 AUD | 9-11 business days |
New Zealand | Free on orders over $250 NZD | 9-11 business days |
Rest of the world | Free on orders over $150 USD | 9-11 business days |
How long will it take to receive my international order?
Shipping times vary depending on the destination. During the checkout process, you will be provided with an estimated delivery date based on your selected shipping method and destination.
International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page. Please note shipping times vary depending on destination and shipping method selected.
During the checkout process, you will be provided with shipping rates, which will include any applicable duties and taxes to be paid at checkout. Customers are responsible for any applicable customs fees or taxes. To create the best delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status. At any time, if you have a shipping-related question you can reach out via your tracking page. Emil hello@woxer.com for more info.
Returns & exchanges
What is your return policy?
Fall in Love Guarantee
- 100% Love Guaranteed on your first Woxer order or first time trying a new style
- If you’re not 100% in love, return the item within 180 days of delivery
- Item must be in original condition and packaging
- Refunds are subject to a $5 processing fee, deducted from your refund
- Processing fees help cover restocking and quality checks
- Woxer reserves the right to refuse a refund or exchange
Sale Items
Are final sale and not eligible for a return or exchange, no exceptions.
Ready to start a return?
Click here to get started.
Conditions of Return
To qualify for a refund, the item must be returned to us within 180 days of delivery. Please ensure that the garment is in its original condition and packaging. Refunds are subject to processing fees. This processing fee helps cover the costs of restocking and quality checks to ensure we maintain high standards and efficient service for all Woxer customers.
Ready to start a return?
Click here to get started.
Please note that Woxer reserves the right to refuse a refund or exchange.
👉 CLICK HERE TO START A RETURN
(For U.S. orders only)
International Returns
At this time we cannot offer free returns or exchanges for our international customers. However, you may return the items by purchasing your own return label using a carrier of your choice. Refunds will only be issued once the items are received by our warehouse team.
How do I make an international return?
Send your return/exchange and order number to:
Woxer
6340 NE 4th Court
Miami, FL 33138
International Returns
👉 CLICK HERE TO START A RETURN You may also return the items by purchasing your own return label using a carrier of your choice. Refunds will only be issued once the items are received by our warehouse team.
Please note proof of delivery is needed to issue a refund keep your return tracking link/tracking number– we are not responsible for any lost, damaged, or delayed returns. Only a successful delivery of your order will prompt a refund. We recommend you purchase additional insurance for your return in the event that your package is lost. Woxer is not liable for any issues your return encounters with the shipping carriers.
Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. We are not responsible for any change in exchange rates and do not refund any fees associated with such charges.
Can I cancel or change my order?
To request a cancellation or change to your order, please email us at hello@woxer.com. as soon as possible. The sooner we receive your request, the better chance we have of making changes before your order is processed. If your order hasn’t been processed yet, we’ll do our best to make the necessary updates. Once it’s processed, your next step is to contact the postal carrier to update the address or arrange for mail forwarding. If the order is returned to us, we’ll issue a full refund. While we can’t make changes once the order is processed, don’t worry—if you need a different size, color, or style, you can easily start the exchange process here.
How long does it take for my refund to process?
Once your refund has been processed, it will take 4-7 business days to reflect in your account. You will receive an email notification as soon as your refund is processed.
Design & Materials
What material is woxer made from?
Woxer is proud to be an eco-conscious and sustainable brand. Our core collection is made from modal, a supersoft and breathable material made from renewable resources.
Woxer is 95% modal and 5% elastane, spun from Lenzing Modal yarn. Modal is a sustainable and bio-based fabric made from beechwood trees. The beech tree wood pulp is spun into supersoft fabric. It’s an eco-friendly alternative to cotton because beech trees are self-propagating, fast growing, and don’t require artificial irrigation. Modal-based products use 10-20 times less water than cotton. Our modal fabric is OEKO-TEX® certified, which guarantees the garment is free from 350 harmful substances.
Modal is also more breathable than polyester, nylon, and lycra. It’s just as soft on you as it is on the planet.
If you have any other questions, email us at hello@woxer.com.
Where is woxer made?
Woxer is designed in Miami and responsibly made in Sri Lanka. All of our factories are WRAP-certified, which guarantees Woxer is manufactured by workers with safe working conditions and fair wages.
Is woxer as soft and breathable as cotton?
Yes! Modal is much softer and very breathable. It is also 50% more absorbent than cotton, so moisture is absorbed and wicked away from the skin more effectively than with cotton.
Is woxer free from PFAS?
You bet! No pollutants here. Woxer’s modal fabric is OEKO-TEX® certified, which guarantees the garment is free from 350 harmful substances.
Is woxer wedgie, panty line and chafing free?
Yes, yes and YES! Email us for help finding your perfect fit and style: hello@woxer.com
Can I wear these under scrubs, uniforms, skirts or leggings?
Definitely! Woxer underwear is breathable, stays in place, and super comfy. It’s designed to be worn under anything! We hear from lots of happy customers who wear only Woxer under their scrubs or uniforms.
Email us to find the best style for your lifestyle and clothing choices! hello@woxer.com
Is woxer sustainable and chemical free?
Woxer is made of 95% modal and 5% elastane, using only Lenzing Modal yarn.
Modal is a sustainable, bio-based fabric made from spinning beechwood tree cellulose into yarn. It’s very water-efficient and considered an eco-friendly alternative to cotton. We are also OEKO-TEX® certified, which guarantees our materials are free from 350 harmful substances commonly found in textile manufacturing.
Is your packaging environmentally friendly?
Yes! We are committed to our planet's well-being.
Woxer’s packaging is made from 100% cornstarch. This means you can compost it at home!
Here are some other benefits to our eco-friendly packaging:
- 100% biodegradable and home compostable — just remove any labels first!
- 100% recyclable at your local facility
- Sourced from renewable resources
- Free of harmful toxins
- Reduces landfill waste
- Lighter and more fuel-efficient to ship
Certifications
We care about how Woxer is made, and our factories are WRAP Certified to guarantee that 100% of our production is performed under safe conditions for a fair wage. No child labor and no sweatshops, ever. We’re also committed to protecting the environment through our production processes and are ISO 14001 Environmental Management Certified.
Below are all of our certifications:
- GOTS: Global Organic Textile Standard defines requirements to ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labeling in order to provide a credible assurance.
- GRS: The Global Recycled Standard (GRS) is a voluntary product standard for tracking and verifying the content of recycled materials in a final product.
- OCS: The Organic Content Standard is a voluntary global standard that sets the criteria for third-party certification of organic materials and chain of custody.
- OEKO-TEX® STANDARD 100: OEKO-TEX® certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals.
- GSV (CTPAT): Customs-Trade Partnership Against Terrorism (C-TPAT) is a U.S. Customs and Border Protection (CBP) voluntary trade partnership program focused on securing and facilitating legitimate international trade.
- ISO 9001: ISO 9001 is used by organizations to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
- Higg FEM: The Higg Facility Environmental Module (Higg FEM) informs manufacturers, brands, and retailers about the environmental performance of their individual facilities, empowering them to scale sustainability improvements.
Styles & sizes
How do i know what style is best for me?
Our underwear is made for everyone: for every body type and size. Woxer offers you style, confidence, and comfort, no matter what your day has in store.
Currently, we offer nine different underwear styles. Click here for more details on each one.
Fitted Boxer Styles | Other Styles |
---|---|
Baller - 5” boxer | Dreamer - 4” boxer shorts with pockets |
Baller High-Waisted | Classic brief |
Baller in Ribbed Pima Cotton | Bikini brief |
Star - 3” boxer | |
Biker - 9” boxer | |
Bold - boxer shortie |
Find our size chart here.
Need some help finding the perfect style and fit for you? Email us at hello@woxer.com.
Size chart
100% Love Guarantee
Shop with full peace of mind. We’re proud to offer a generous Fall in Love Guarantee: if it’s your first Woxer order or your first time trying a new style and you aren’t 100% in love, simply send it back to us within 180 days of delivery.
Why woxer over men’s boxers?
Other boxers are not designed for everybody. There tends to be extra fabric, stiff seams, and itchy waistbands!
Why Woxer is Different:
- Comfort: Woxer is designed to be the most comfortable underwear you can buy. We pay close attention to every detail — from the seams to the waistband — to achieve a perfect fit that won’t dig, roll, slide, or give you wedgies.
- Made with premium fabric: Our core line is made from modal, a breathable, natural fabric that’s twice as soft as cotton. It’s sustainable, luxurious, and durable, making for really nice underwear.
- Designs: From neutrals to bold prints, there’s a Woxer design for everyone. We love offering our customers a diverse and exciting array of prints and colors to choose from.
Will you be releasing new colors or prints?
For sure! We introduce several new colors and prints each year. Most are limited edition and several are subscriber exclusives.
Don't miss out on the excitement. Here’s how to stay in the loop:
- Sign up for our emails
- Follow us on Instagram @woxer
- Join the Facebook VIP group for sneak peeks.
Want the best prices and first dibs on new prints? Become a subscriber for 25% off year-round!
Bralettes
Are bralettes good for working out?
Are the bralettes padded or double-layered?
What material are the bralettes made from and are they breathable?
Modal is a sustainable fabric made from beechwood trees. It’s a bio-based fabric made from spinning beech tree cellulose. It’s considered an eco-friendly alternative to cotton. Modal requires less water and energy to produce. It’s also more breathable than polyester, nylon, and lycra.
Care instructions
How to care for Woxer?
To keep your Woxers looking and feeling their best, take a little extra TLC when washing and drying:
- Machine wash cold
- Air drying is best. Tumble dry on low is second best — never use high heat!
- Don’t wash with clothes that have rivets or hardware
- Avoid washing with other clothes that shed
- Do not bleach!
For best results, we recommend washing with laundry bags and on the delicates cycle.
Payments
In what currency are your prices?
Woxer displays and collects payments in USD.
If you are purchasing from a different country other than the U.S., we recommend checking the conversion rate before purchasing as exchange rates fluctuate daily.
At checkout, you will see the amount in USD. Your bank will convert the price using their exchange rate. The deduction from your bank account will be in your currency.
Note: Many banks collect a conversion fee for handling transactions in another currency.
Where do I enter my promo code?
My promo code is not working
If your promo code won’t apply or you get an error message, this may be why:
- You’ve already used the code. Our promo codes can only be used once, so if you’ve used the code before, it won’t work again.
- The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your bag aren’t excluded items. Some codes exclude packs and subscription orders.
- The code has expired. Check the end date of the code, as some of them run for a limited time or expire after a set period.
Is the woxer gift card an electronic card?
Please note gift cards are non-refundable and final sale
When does my gift card expire?
Please note that gift cards are non-refundable and final sale
How do i redeem my gift card?
A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
What forms of payments do you take?
- Subscriptions:Visa, Mastercard, Discover, and American Express.
- All other orders: Visa, Mastercard, Discover, American Express, JCB, Diners Club, PayPal, Amazon pay.
Mobile users can use Apple Pay, Google Pay, and Shop Pay.
Collaboration
How can I model for Woxer?
Thanks for your interest in being a part of Woxer, it means a lot to us! 💜
We are currently reviewing applications for models located in Miami, Florida only. If you are based in Miami, please email talent@woxer.com with subject line “Woxer Model 2024” and the following information:
- Full Name and pronouns
- Instagram handle
- Why you want to model for Woxer
- Your location
- Three pictures of yourself
How do I become an influencer for Woxer?
If you are interested in gift/product collaboration, please reach out to collabs@woxer.com.
We are seeking creators, ambassadors, and influencers who meet the following criteria:
- At least 18 years old and up
- Creator/ambassador/influencer profile must be in public
- At least 5,000 followers on Instagram or TikTok
- At least 4% engagement rate on Instagram or TikTok
Promotion Terms
Sitewide Promotions
Discount Codes
New Customers Discount Codes
Holiday sales & discount codes
Cozy up for the holidays and snag incredible deals while they last!
Important: Discounts cannot be applied retroactively or in advance, so make sure to place your order during the promotion period. We will not make an exceptions.
Black Friday Sale Terms & Conditions:
- Sale prices are clearly marked on the site, with discounts automatically applied at checkout.
- Discounts cannot be applied to previous purchases.
- Offers may be modified or discontinued at any time without prior notice.
- All offers are subject to availability and apply only to select styles and available stock.
- Please note that all Daily Deals, Mystery Deals, Final Sale and Post Purchase Deals are final sale.