California Privacy Policy

Effective Date: January 1, 2025

Overview

Your privacy is important to Woxer (the “Company,” “we,” or “us”)!
This California Privacy Policy (this “Privacy Policy”) applies to information collected by us.
This Privacy Policy applies to California Woxer website visitors, Woxer mobile application users, customers who purchase our products or services, and any other ways in which you may communicate (e.g., via telephone) or interact with us (collectively, “you”).

If you are not a resident of California, your use of our website and your rights are governed by and explained in our US Privacy Policy.

This Privacy Policy may be downloaded here

This Privacy Policy describes:

• the access, collection, use, retention, disclosure, and protection of Personal Information (defined in the Types of Information Collected section below);
• your privacy rights; and
• how the law protects you and your privacy rights (explained in the Your Privacy Rights section below). 

We adopt this Privacy Policy to inform consumers about our online and offline information practices, including comprehensive information about consumer rights under privacy laws noted below, and how consumers can exercise those rights.

To the extent there is a conflict between this Privacy Policy and our Terms of Use solely in connection with our privacy practices and your applicable rights to privacy, this Privacy Policy shall control. To the extent there is a conflict between this Privacy Policy and our Terms of Use for any other matter, our Terms of Use shall control. 

Please read this Privacy Policy and make sure you fully understand our policies and practices. If you do not agree with our policies and practices, your choice is not to use our website, mobile application, purchase our products or services, or interact with us.

Otherwise, by (i) accessing or using our website or mobile application, (ii) purchasing our products or services, or (iii) communicating or interacting with us (collectively, our “Services”), you are thereby confirming and acknowledging our California Privacy Policy as it applies to our collection and use of your personal information.

Further, we may provide notice or require you to provide affirmative, express consent or to “opt-in” so that we may process your sensitive Personal Information. If applicable, we will provide such notice and/or obtain such consent before or at such time.

If you are procuring Services for a minor and/or provided information to us regarding that minor, you are representing to us that you are such minor’s parents and/or legal guardian and have the authority to provide such information to us.

Where you have read this Privacy Policy but would like further clarification, please contact us.

Changes to this Privacy Policy

This Privacy Policy may change from time to time. Further, we review and may update this Privacy Policy at least every twelve (12) months.

However, we reserve the right to amend this Privacy Policy at our discretion, at any time. When we update this Privacy Policy, we will post the updated policy on our website and update the Effective Date. Changes to this Privacy Policy are effective when they are posted on this page.

We may notify you via email, SMS, or by prominently posting a notice of such changes on our website or mobile application. To the extent such changes require your consent, we will obtain such consent.  

Minimum Age

Our website and mobile application and the services, content, information, and products provided or made available on and/or through our website and mobile application may not be accessed or used by any individuals who are not at least 16 years of age (the “Minimum Age”).

We do not knowingly collect, process, disclose, sell, or share Personal Information belonging to individuals under the Minimum Age, except with the consent of their parent or legal guardian.  

Otherwise, if you are under the Minimum Age, you are strictly prohibited from the following: 

• using or providing any information to our website or mobile application;
• registering for an account with our website or mobile application;
• making any purchases through our website or mobile application; 
• providing any information about you to us, including but not limited to your
  • name
  • home and/or billing address
  • telephone number
  • email address
  • payment card information
  • username
  • medical conditions
  • physical characteristics 

If you are under the Minimum Age and we need to rely on consent as a legal basis for processing or sharing your information, we may require your parent’s or legal guardian’s written consent before we collect and use that information. If we learn we have collected or received Personal Information from a person under the Minimum Age without verification of parental consent, we will delete such Personal Information. 

If you believe we might have any Personal Information from or about anyone under the Minimum Age without parental or legal guardian consent, please contact us through the contact information located in the Contact Information section below.

 Accessibility

Access to any company’s website or mobile application can be challenging for those having certain disabilities. A person’s access challenges are often unique. What may work well for one person, may cause difficulties for another person. We have made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers’ and potential customers’ needs. 

If you or someone you represent has difficulty accessing the materials or content featured on our websites as the result of an actual or perceived challenge, please contact us. 

Types of Information Collected

Personal Information

Throughout the course of our business relationship with you, we may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, and/or could reasonably be linked, directly or indirectly, with you and your household or device (“Personal Information”). We may also collect certain categories of sensitive Personal Information. 

Personal Information does not include

• publicly available information from government records or information of public concern;
• de-identified or aggregated consumer information; or
• de-identified data website and mobile app activity and history, not attributable to an identified or identifiable consumer (“Usage Data”). 

Usage Data

Usage Data may include but is not limited to de-identified data related to

• device IDs;
• clickstream formation;
• device type;
• browser type;
• time and date; and/or
• subject of advertisements clicked or rolled over.

 We use Usage Data to help us provide users of our website and mobile application with a more user-friendly browsing experience; and to provide visitors with advertisements about goods and services more likely to be of interest to them (interest- based advertising).

Sources of Personal Information

We obtain the categories of Personal Information listed above from the following categories of sources.

Directly from you

This includes, but is not limited to, information that you provide

• online when you complete forms on our website or mobile app;
• prior to and/or during the course of receiving Services;
• when you create an account with us;
• when you purchase products from our Services;
• when you post material on the website or mobile application, such as a review;
• when you enter a contest or promotion sponsored by us;
• through your search queries on our Services;
• when you provide information through email, text message, and postal mailing list sign ups;
• when you sign up for one of our newsletters or mailing lists; or
• during your communications with customer support.

Prior to or at such times we collect Personal Information (including sensitive Personal Information) from you directly, you may be required to provide affirmative, express consent.

Indirectly from you

By way of example, but not limitation, this includes information provided to us:

• when you visit our website;
• when you use our mobile application;
• by our service providers or contractor; or
• from third parties.

Some content or applications, including advertisements, on our Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information, please visit the Data Collection Technologies and Cookies section below.

We may disclose Personal Information to our service providers, as described in the Disclosures of Your Personal Information section below. Please note that we may also use third-party email providers to assist with sending our marketing emails.

Mobile Terms of Service

You may agree to receive promotional messages via text from Woxer related to our Services.  In order for you to receive these messages, we will require you to opt-in to receive such messages at the time you provide us with your mobile device number. We will not provide your device information with any third parties other than our service providers who assist us in delivery and management of our SMS services.  These third parties are contractually bound not to use your information other than to facilitate our messaging with you.

You can cancel the SMS service at any time. Just reply "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at hello@woxer.com.

Neither Woxer nor carriers are liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.     

Specific Categories of Personal Information

 We have collected and/or processed the following categories of Personal Information (including limited sensitive Personal Information) from consumers for the following purposes within the last twelve (12) months and anticipate collecting and/or processing such data within the upcoming twelve (12) months.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes, without providing you notice or obtaining your consent, as required by applicable law.

In accordance with applicable law, we may require your consent prior to processing certain categories of Personal Information or sensitive Personal Information.

Additional Uses of Personal Information

• In addition to the specific categories of Personal Information collected and used above, we may use, disclose, or provide our service providers, and contractors your Personal Information we collect for one or more of the following purposes: 
  To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you choose to contact us through our websites to buy gift cards or request an appointment, we may ask for additional information, including payment information; 
  To provide, support, personalize, and/or develop our website or mobile application, products, and services;
  To create, maintain, customize, and secure your account with us;
• To process your requests, purchases, transactions, and payments and prevent transactional fraud;
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• To personalize your website or mobile application experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website or mobile application, third-party sites, and via email or text message (with your consent, where required by applicable law);
• To help maintain the safety, security, and integrity of our website or mobile application, products and services, databases and other technology assets, and business;
• For testing, research, analysis, and product development, including to develop and improve our website or mobile application, products, and services;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information about our Service users is among the assets transferred (a “Business Transfer”);
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
• As described to you when collecting your Personal Information or as otherwise set forth by applicable law.

We will not use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice or obtaining your consent, as required by law.

Data Collection Technologies and Cookies

By way of example but not limitation, the technologies we use for automatic data collection may include:

●      Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services. By way of example but not limitation, our Services uses a web analytics service provided by Google Analytics.

●      Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.

●      Pixels. Pages of our Services and our e-mails may contain small electronic files known as pixel tags that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Communications From Our Websites

Transactions and Service Announcements

Customers who buy gift cards online will receive a number of communications from us throughout the transaction process. These communications may come via email or SMS text message, depending on the customer’s preference. We may also occasionally send out service-related announcements, for instance, if our service is temporarily suspended for maintenance.

Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.

Special Offers, Newsletters and Updates

Out of respect for the privacy of our customers, we present the option to not receive communications, as explained in the Choice and Opt-Out section below.  Note, however, that even if you opt-out of receiving certain communications, we may still need to contact you if, for example, a payment issue or dispute occurs. 

Customer Service

We communicate with our customers on a regular basis in the course of providing the requested services. We respond to issues relating to a customer’s account via email, SMS text message, or by phone, in accordance with the customer’s wishes.

Choice and opt-out

In addition, you can change your opt-in or opt-out status or your communication preferences (email, SMS text, etc.)

• by clicking on the “Unsubscribe” link within an email;
• by logging into your user account on our website and updating your preferences there;
• by emailing your request to hello@woxer.com (Subject Line: Privacy Right); or
• completing our interactive Customer Request Form

 For more information, please visit the Right to Opt-Out section below.

Disclosures of Your Personal Information

EXCEPT AS STATED IN THIS PRIVACY POLICY, WE DO NOT OTHERWISE DISCLOSE, SELL, OR SHARE PERSONAL INFORMATION WITHOUT NOTICE OR CONSENT, AS REQUIRED BY APPLICABLE LAW.

We may make the following such disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract for us.

In the preceding twelve (12) months, we have disclosed the following Personal Information with the following entities:

·       affiliates

·       service providers

·       contractors

·       payment processors

·       advertising platforms

In the preceding twelve (12) months, we have disclosed or shared the following Personal Information for the following purposes:

Additional Disclosures of Personal Information and Usage Data

In addition to the specific categories of Personal Information disclosed above, we may disclose information that we collect about you or that you provide to us, including Personal Information and Usage Data, to the following entities and for the following purposes:

our subsidiaries, joint ventures, or other companies under common control, in which case your Personal Information may be used to provide joint services or for purposes such as internal statistics, strategic decision-making, customer verification, fraud prevention and security. For example, we share some aggregated demographic information (age, zip codes) with some of our partners;

to a buyer or other successor in the event of a merger, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the Company about our website users and mobile application users is among the assets transferred. We specifically reserve the right to transfer or share a copy of Personal Information to a buyer of that portion of its business relating to that information;

service providers and contractors we use to support our business in various ways, and we restrict such third parties to ensure that they only use your information to facilitate our services to you and not for their own purposes or that of a third party;

to respond to a subpoena or similar legal process;

to comply with any court order, law, or legal process, including to respond to any government or regulatory request, as required by applicable law;

when we believe in good faith that disclosure is necessary to investigate, prevent, or take action regarding illegal activities or suspected fraud; 

to protect our rights, protect your safety, or the safety of others;

 to enforce or apply our agreements with you, including for billing and collection purposes;

to fulfill the purpose for which you provide it;

for any other purpose disclosed by us when you provide the information; and/or

with your consent.

Processing of Personal Information

If required by applicable law, we may obtain your consent prior to processing certain categories of Personal Information. However, in all such cases, we only process sensitive Personal Information for purposes permitted by law, including, but not limited to, the California Privacy Policy Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020. At this time, we do not process sensitive Personal Information to infer consumer characteristics.

Your information, including Personal Information, is processed at the Company’s operating offices, and in any other places where the parties involved in the processing are located. It means that this information may be transferred to—and maintained on—computers located outside of your territory where the data protection laws may differ than those from your territory.  If you consent to our collection of your information, for example when you make inquiry to us, your information will be collected on our servers in the United States, and processed by our service providers where they are located.

Retention of Your Personal Information

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy; provided, however, that we may delete such data upon your submission and our approval of a verifiable request. For more information, please see the Your Privacy Rights section below.

By way of example but not limitation, we will retain and use your Personal Information and Usage Data to the extent necessary

• for as long as you purchase recurring Services;
• to respond to your requests;
• to fulfill our transactions with you/
• to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws);
• to resolve disputes;
• to enforce our legal agreements and policies;
• for internal analysis purposes; and/or
• to strengthen the security or to improve the functionality of our websites. 

Payment Processors

Our website and mobile application use vetted payment processors to collect and process transactions that (i) have certified that they are Payment Card Industry Data Security Standard (PCI DSS) compliant, and (ii) are committed contractually to maintain Personal Information in accordance with applicable laws.  

In connection with the services that these payment processors provide, these payment processors may collect and store your payment information and other Personal Information necessary to process a transaction (e.g., including your name, email, or other points of contact).

While payment information (e.g., credit card number, debit card information, etc.) may be transmitted via our website and mobile application, we do not store any payment information entered through our website or mobile application. However, we may receive information associated with your payment information (e.g., billing details) to help us do business with you and as required by law (e.g., to confirm there is no fraudulent transaction).

If you use and maintain accounts with online payment providers (e.g., ApplePay, GooglePay, PayPal, etc.), such online payment providers will collect your transaction information. To be clear, online payment provider accounts are created by you, and you should review the terms of use and privacy policies of those online payment providers that you choose.

Links to Other Websites

Our websites may contain links to other websites that are not operated or controlled by us. Links to other websites are provided solely for convenience. If you click on a third-party link, you will be directed to that third party’s website. Your usage and browsing on any such website are subject to that website’s own policies. We strongly advise you to review the privacy policy and terms of use of every website you visit.

We are not responsible for the collection, processing, or disclosure of Personal Information IN CONNECTION WITH other websites. We have no control over and assume no responsibility for

the content, privacy policies, or practices of any third-party websites or services.

Security of Your Personal Information

We have implemented commercially accepted technical and organizational measures designed with the intent to (i) secure your Personal Information; and (ii) mitigate the risk of accidental loss or unauthorized access, use, alteration, or disclosure of your Personal Information. When our registration, order, or intake form asks users to enter payment information, such information is encrypted with encryption software using SSL encryption. Employees, contractors, or service providers are granted access to customers’ Personal Information only on a need-to-know basis.   

Unfortunately, the transmission of information via the Internet is not completely secure. While We strive to use commercially acceptED means to protect Your Personal Information, We cannot guarantee its absolute security. TO THE FULLEST EXTENT ALLOWED BY LAW, ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR CIRCUMVENTION OF ANY PRIVACY SETTINGS OR SECURITY MEASURES, INCLUDING THOSE CONTAINED ON OUR WEBSITE AND MOBILE APPLICATION. You hereby acknowledge that WE ARE not responsible for any intercepted information sent via the Internet, and TO THE FULLEST EXTENT PERMITTED BY LAW, you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

The safety and security of your information also depends on you. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We encourage you not to share your password with anyone. We urge you to be careful about giving out information in public areas, like message boards. The information you share in public areas may be viewed by any user of the Internet. You are responsible for all use of your credentials.

Minimize the Personal Information you share with us.  Do not provide or submit sensitive Personal Information to us unless you have confirmed that we have specifically requested such information.

Your Privacy Rights

Pursuant to the California Privacy Policy Consumer Privacy Act of 2018, you may have certain rights in connection with your Personal Information.

If you have such rights and your request complies with the requirements under applicable laws, we will give effect to your rights, as required by law. We may also maintain records of all your rights and requests, as permitted by law.

Right of Access (also known as the Right to Confirm)

You may have the right to confirm whether we collect and/or process your Personal Information, and if we do in fact collect and/or process your information, you may have the right to access such Personal Information, subject to certain limitations.

Right to Know and Data Portability

You may have the right to request that we disclose certain information to you about our collection, processing, retention, and use of your Personal Information (the “right to know”).

Once we receive your request (via the address provided earlier) and confirm your identity (a “verifiable request”), the Company will disclose to you:

·       the categories of Personal Information we collected about you;

·       the categories of sources for the Personal Information we collected about you;

·       our business or commercial purpose for collecting or selling that Personal Information;

·       the categories of third parties with whom we share that Personal Information;

·       if we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:

o   sales, identifying the Personal Information categories that each category of recipient purchased, and

o   disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained; and

·       the specific pieces of Personal Information we have collected and/or process about you (a “data portability request”).

We will deliver your Personal Information in a format that is portable, and, to the extent technically practicable, readily usable and transmissible without hindrance, where the processing is carried out by automated means.

Upon confirmation of a verifiable request, we may deliver your Personal Information:

·       to password-protected account holders, using a secure self-service portal; or

·       at your option:

o   by mail, or

o   electronically.

NOTE that your right to know is not an absolute right. We are not required to retain Personal Information that we would not normally retain. Furthermore, unless required by law, we may not disclose certain sensitive categories of Personal Information to you or information that could reveal our trade secrets.

Upon a verifiable request, we will transfer that information to another entity directly.

Before responding to a verifiable request, we may be required by law and regulations to remove certain sensitive information from collected Personal Information.

Right to Delete

You may have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive a verifiable request, we will review your verifiable request to see if an exception allowing us to retain the information applies.

NOTE that your right to delete is not an absolute right and we may deny deletion requests when we need to retain Personal Information for certain statutory business reasons or when permitted by law.

If we deny your verifiable request, we will notify you of the following:

·       the basis for the denial, unless prohibited from doing so by law;

·       an explanation that we will delete your Personal Information to the extent that it is not subject to one of the above exceptions; and

·       confirmation that we will not use your Personal Information retained for any other purpose than provided for by that exception(s).

If we approve your verifiable request, we will notify you of the following:

·       confirmation of the permanent deletion or deidentification of your Personal Information not subject to an exception;

·       an explanation that we will maintain a record of your deletion request, for a period of time as permitted by law, or as otherwise needed to ensure that your Personal Information remains deleted from our business records; and

·       notification to our service providers or contractors to delete your Personal Information from their records and all third parties to whom it has sold or shared your Personal Information to delete that information unless the notification proves impossible or involves disproportionate effort.

Alternatively, in responding to a request to delete, we may present you with the choice to delete select portions of your Personal Information.

Right to Correct

You may have the right to request that we correct inaccurate Personal Information, accounting for the nature of the Personal Information and the purposes of the processing of the Personal Information, subject to certain limitations (the “right to correct”).

Upon receiving a verified correct request, we will:

• correct the personal information or delete the personal information if the deletion does not negatively impact you or if you consent;
• ensure that the personal information remains corrected; and 
• ·       instruct our service providers or contractors to make the necessary corrections in their systems to your personal information that was collected under our business contracts.

NOTE that your right to correct is not an absolute right and we must take the Personal Information’s processing purposes and general nature into account. Please note that we may require you to provide documentation if necessary to determine whether the Personal Information, or your requested correction to the Personal Information, is accurate. However, we will use commercially reasonable efforts to correct inaccurate Personal Information upon a verifiable request.

Right to Limit (also known as Right to Restrict Sensitive Personal Information Processing)

At this time, we only use sensitive Personal Information for appropriate, necessary business purposes and as described in this Privacy Policy. In certain jurisdictions, we may require you to provide your affirmative, express consent or to opt-in before we may process sensitive Personal Information.

Nevertheless, you may have the right to direct us to limit the collection and use of your sensitive Personal Information for what is only necessary to perform the services you have requested and/or for purposes otherwise permitted by law.

Right to Opt-Out

You may have the right to opt-out of the processing of Personal Information for purposes of:

·       Targeted Advertising. This includes advertisement selected based on Personal Information obtained or inferred from your activities over time and across nonaffiliated Internet websites or online applications to predict   your preferences or interests. To be clear, targeted advertising does not include the following

o   advertising to you in response to your request for information or feedback;

o   advertising based on activities within our own website or mobile application;

o   advertising based on the context of your current search query, visit to a website, or mobile application; or

o   processing Personal Information solely for measuring or reporting advertising performance, reach, or frequency.

·       The Sale or Sharing of Personal Information.

·       Profiling. Profiling includes automated Personal Information processing to evaluate, analyze, or predict personal aspects about your economic situation, personal preferences, interests, reliability, behavior, location, or movements.

You may authorize another person, acting on your behalf, to opt out of the processing of your Personal Information for one or more of the purposes specified above.

If you opt-out, we will:

• honor the request as soon as possible (maximum of 15 days), unless you consent to resume personal information sales or sharing;

• ask you to reauthorize future personal information sales, unless an exception applies; and

• inform any third parties that received Personal Information after you’ve submitted an opt-out request.

We will comply with an opt-out request to the extent we are able to authenticate, with commercially reasonable effort, your identity or your authorized agent’s authority to act on your behalf; provided, however, that we may deny an opt-out request if we have a good faith, reasonable and documented belief that such request was fraudulent. We may request the additional information if we cannot verify your identity or your authorized agent’s authority to act on your behalf.

To Opt-Out, you may visit our interactive form available here.

Additional Personal Information Sales Opt-Out and Opt-In Rights

You may have the right to direct us to not sell your Personal Information; provided, however, that we would not sell or share the Personal Information of consumers we know are younger than 16 years old, unless (as applicable) we receive affirmative authorization from either the consumer who is 13 years old, or younger than 16 years old.

We do not provide services to anyone under the age of 13 and do not knowing collect any information from or regarding any person under the age of 13.

Consumers who opt-in to Personal Information sales may opt-out of future sales at any time.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize Personal Information sales. However, you may change your mind and opt back into Personal Information sales at any time.

You do not need to create an account with us to exercise your opt-out rights. We will only use Personal Information provided in an opt-out request to review and comply with the request.

Right of Non-Discrimination

We will not discriminate against you for exercising any of your rights.   Regardless of whether you exercise any of your privacy rights, we will not:

·       deny you goods or services;

·       charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;

·       provide you a different level or quality of goods or services; or

·       suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by law (in the form of bona fide loyalty rewards, premium features, discounts, or club card programs) that can result in different prices, rates, or quality levels. Any financial incentive we offer that is permitted by law will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Exercising Your Rights

To exercise your rights described above, please submit a request by:

·       Completing the interactive web form, available here.

·       Emailing us at hello@woxer.com (Subject Line: Exercising Privacy Right)

Please note that we may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). We may also contact you to ask you for further information in relation to your request to facilitate our response.

Only you, or someone legally authorized to act on your behalf (an authorized agent), may make a request related to your Personal Information. If you authorize an agent to make verified requests on your behalf, we may require either:

• the authorized agent to provide proof that you gave the agent signed permission to submit the request;
• that you directly verify their own identity with us; or
• that you confirm that you provided the authorized agent permission to submit the request.

We do not charge a fee to process or respond to a verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Depending on your jurisdiction, you may be limited in the number of requests you may submit within a 12-month period. For the avoidance of doubt, your request to us must:

·       provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and

·       describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

You do not need to create an account with us to submit a request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use Personal Information provided in the request to verify the requestor’s identity or authority to make it.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days, generally describing our verification process and providing an expected response timeframe, unless we have already granted or denied the request. If you do not receive confirmation within the 10-business day timeframe, please contact us.

We endeavor to substantively respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we first inform you of the reason and extension period in writing.

The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Denial of Right

To the extent permitted by law, we may deny your request (even in part) if necessary for us or our service provider(s), or contractor(s) to perform the following:

·       to complete the transaction for which the Personal Information was collected;

·       to fulfill the terms of a written warranty or product recall conducted in accordance with federal law;

·       to provide a good or service requested by a consumer, or reasonably anticipated by the consumer within the context of a business’ ongoing business relationship with the consumer;

·       to otherwise perform a contract between a consumer and us;

·       to help to ensure security and integrity to the extent the use of a consumer’s Personal Information is reasonably necessary and proportionate for those purposes;

·       to debug to identify and repair errors that impair existing intended functionality;

·       to exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law;

·       to engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if a consumer has provided informed consent;

·       to enable solely internal uses that are reasonably aligned with the expectations of the consumer based on a consumer’s relationship with us and compatible with the context in which the consumer provided the information;

·       to respond to or to assert disputes asserted by or against you; and

·       to comply with laws, rules, regulations, and/or legal obligations.

Appeals Process

If you are unsatisfied with our decision to not comply with your request, you may submit an appeal.  We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions, not later than forty-five (45) days after receipt of an appeal. If your appeal is denied, you may contact your local state Attorney General to submit a complaint.

California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our websites that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights under law, please do not hesitate to contact us at:

Information Request: Click here.

Contact Form: Visit this page.

Email: hello@woxer.com  (Subject Line: Privacy)

Postal Address: 

Woxer 
6340 NE 4th Court
Miami, FL 33138