You can access your online subscription any time!

You will need to create an account first — or use our password-less login. Please note that having a subscription does not mean you have an account.

Create an account in one simple step:

Click the link below to create your account. Make sure to use the same email address you made your purchase with.👉 Create your account using this link

Already have an account, but forgot your password?

You can reset your password using the link below and clicking on “forgot your password”.👉 Forgot your password

If you know your credentials and would like to login, click on this link:👉 Login to your account

Sometimes you need more undies, and we get it! Add-ons are the answer– and you still snag that sweet 25% discount for all of it!

Adding a one-time item:

👉 From your dashboard:

Log in.

Click on "ADD PRODUCTS" or "QUICK ADDS" a pop up window will appear, select your choices and leave the box "Add this item to all future boxes" unselected. "You can also add them by scrolling down and shopping under "YOU MAY ALSO LIKE". Toss in as many one-time delights as your heart desires!

👉 From our product pages:

Log in.

Browse the site, pick your faves.

Click "Add to my subscription box" and choose "ship once | remove anytime."

🚀 Speedy subscription magic! Want your Woxer ASAP? Hit "SHIP NOW" after logging in. If the button plays hard to get, click "MANAGE" and set your preferences. Wait patiently, and once you see "Wahoo! Your order has been placed," you're golden!

Attention: It may take up to 30 seconds for our system to create your updated order. Please wait for your order to process and do not leave this tab. Once successfully created you will get a "Wahoo! Your order has been placed" message on your screen.

If you want your subscription items earlier, all you have to do is login to your account and click on “SHIP NOW”. Note if you have not selected the colors you want, you will have to do that first. Wait for the pop-up screen to appear then select "SHIP NOW" once more then wait for all items to complete for your order to be created. If you have multiple subscriptions and would like them all shipped, you need to click “SHIP NOW” for each of them. Your next order date will now be 30 days from the day you clicked on ship now.

Attention: It may take up to 30 seconds for our system to create your order. Please wait for your order to process and do not leave this tab. Once successfully created you will get a "YOUR ORDER IS READY" message on your screen.

If your “SHIP NOW” button is grayed out, you need to click on “MANAGE” and select your color, size, and style.

You can change the color of your subscription every month at anytime in 3 simple steps:

1. Login to your account.
2. Scroll down to your subscription box and click “PICK A COLOR” next to the item you need to change.
3. Select your color and click “SAVE CHANGES”

Here's a visual example:

First, make sure you are logged in. Once logged in click manage

Then, select the style, size and color you want and click on save changes

Congratulations! You selected your underwear.

Add-ons ship with your Subscription Box as a one time order, and are not recurring (they are only charged once?.

1. Login to the account and scroll through the products. Once you find the one you like, click “ONE-TIME ADD”

2. Select the type of product (top or bottoms), style, size and color and click on "Add Once"

3. Our team will reserve the item to go out with your next subscription. You’ll be able to see the one-time add at the bottom of the subscription dashboard.

Need help? Email us, hello@woxer.com.

Swapping a pair is extremely easy! You can swap styles, sizes, and colors.

In order to swap a pair, all you have to do is follow these simple steps. If you have multiple subscriptions and you would like to swap them all, you need to do it individually.

1. Click "EDIT" next to the item you wish to edit.
2. A pop-up window will appear, select your edits then click on "SAVE CHANGES".
3. To swap the style click on "WANT TO SWITCH FOR ANOTHER STYLE?" then select your preferences and click on "SAVE CHANGES"..

Congratulations, you'll now receive your new item!

Here's a video tutorial in case you need more help.

You always have the option of logging into your account and selecting the color that is sent to you. If you do not login and select a color 3 days before your ship date, our team will select a color from our latest collection.

We’ll look at your subscription history to ensure we don’t repeat colors. However, we will never change the style or size. If you want a new style or size, please login and make the change.

Want to select your own items? Here's our guide.

Definitely! In order to skip a month all you have to do is follow these 2 easy steps. If you have multiple subscriptions, you need to do it individually for each one.

1. Click "SKIP THIS BOX" below your subscription box


2. A pop up screen will appear, then click on "SKIP" and let the changes load.

Voila! You won't be charged for this month.

Here's a video tutorial in case you need more help.

Once you skip your subscription, any color you previously reserved will no longer be reserved. If you want to reserve a color, please re-select it before the next month. If you change your mind and need new underwear sooner, login and click "ship now".

Update your payment method in two simple steps:

1. Under your subscription box, you'll see a payment method. Click "EDIT", you will then be emailed a link to the email associated with your account. Once you get that email (note if you do not see it check your spam and trash folder for the email with subject line "Update your payment method for Woxer" and click on "view payment information". A new page will load, fill out the entires then click on "UPDATE CARD".

That's it! You've updated your credit card.

Here's a video tutorial in case you need more help.

To change your address, follow these steps:

1. Login to your account
2. Find the subscription address you wish to update, click on "EDIT"
3. Enter your new address and click on "SAVE CHANGES"

All done! Your next Woxer will arrive at the updated address.

You can cancel your subscription at any time, right on your subscription portal. Simply log into your account. Getting too many pairs? Email us at hello@woxer.com.

Cancel in 3 easy steps:
*If you have multiple Subscription Boxes, you will need to cancel each one individually.

1. Find the item(s) you want to cancel then click on "CANCEL SUBSCRIPTION"

Don't forget once you delete your subscription, you lose all your membership perks — including 25% off our entire store!

To decrease the number of Woxer subscriptions while still keeping one or a few, follow these steps:

1. Login to your account at https://woxer.com/account/login.
2. Locate the item you need removed and click on "EDIT"
3. A page pop-up will appear and then click on "Cancel Subscription”

Repeat this process until you have the desired number of subscriptions.